Check Back For My Review of Serviz.com Home Repair Service!

The Frugal Foodie’s LG brand, model #LSC27931SB is 7 years old and has conked out. It was making a clicking sound occasionally before it died, so I’ve changed out the capacitor, the overload switch, and tried to test the resistance with a multimeter to see if the compressor is still good. Not sure of the compressor results, I went online to schedule an appointment with Serviz.com. According to their Twitter account, “SERVIZ is Home Services On Demand – iPhone App & website with upfront, low prices, custom 2-hour appointment windows, & a 100% Satisfaction Guarantee.”

On Monday, August 3rd,  I set up an appointment online using their website promoting how they schedule appointments using two hour windows for each appointment, and guarantee the lowest price. I even included information about my brand, model #, what I had already done, and let them know that most likely we needed to have a new compressor, so no time was wasted.

Today at approximately 11:20am, I get a call that there are no techs in my area available, and when I would like to reschedule. So I ask for the next available appointment, and the representative tells me 12:30 – 2:30pm tomorrow, that is the earliest appointment, they are busy that day, and they may be running late. I tell them fine, if that is the earliest possible. The rep hems and haws saying that 12:30pm – 2:30pm is their busiest time. I told firmly, not yelling or getting weird, “Look, this is a refrigerator, not a washing machine, where I can put off laundry or go to a laundramat. I need the soonest possible appointment.” So again I ask if that is their soonest available appointment. He says yes so I book it for 12:30 – 2:30pm tomorrow!

I give them credit for calling over an hour before the scheduled appointment, but I was able to get online after speaking to that rep, to set an appointment at 10:00am – 12:00pm Wednesday August 5th (see below)! So we shall see if they are able to keep an appointment tomorrow even if it is later than scheduled. I will follow up and share the results with all of you, so you can see if you want to do business with Serviz.com!

Serviz appt 8.5.2015

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