Serviz.com Repair Service Tech
Anyone who knows me, knows that although I am a positive person who hopes for the best, I am also a rational skeptic. I consider myself a fair taskmaster, who expects someone to do things the right way using the best possible solution within defined budgetary constraints. I don’t believe in the spending on the top quality for everything, nor the cheapest quick fix either. I want lasting solutions. I also want you to know that I was not paid for this review or given any special discounts in return for this review. That said, I would recommend you, my closest friends and family to check out Serviz.com first for ANY home repairs!
As you may have read in my last blog post, my LG brand, model #LSC27931SB refrigerator had died after 7 years. To save money, I had sifted through the many DIY YouTube videos on refrigerator repair. I found that just to do the simple repairs, I would need to find a YouTube video on how to use a multimeter first. I borrowed a neighbor’s multimeter which he hadn’t used in many, many years, and tried checking the resistance of the compressor’s three contact points. I felt unsure of the readings, and wondered if the accuracy of those things deteriorates with age as a patina develops on the multimeter’s contacts. Since the appliance sites allow returns, I went online and ordered the replacement parts that came to $116.38 including tax, shipping and handling for the capacitor and overload protect.
Unfortunately replacing those parts didn’t get the compressor running, so I figured the compressor had burned out. After looking at the DIY YouTube videos, I deduced that this was now beyond my means because of the special equipment I would need even if I ordered a new compressor. So then I went about calling appliance and refrigeration repair places. That is when I came across Serviz.com. According to their website and Twitter account, “SERVIZ is Home Services On Demand – iPhone/Android App & website with upfront, low prices, custom 2-hour appointment windows, & a 100% Satisfaction Guarantee. If you are not 100% satisfied with the services we perform, we will redo the work for free or, in the event we cannot fix the problem, we will fully refund your money up to $10,000.”
When I went to set my appointment Monday August 3rd, I saw they had a window for a promo code, so I started a search to see if I could find one. I did find one (see promo code below) and set an appointment for Tuesday August 4th 12:30pm – 2:30pm. At 11:27am on Tuesday, I got a call from a representative to reschedule because they “don’t have any techs in your area, but we can reschedule for the next possible appointment at 12:30pm – 2:30pm Wednesday August 5th.” The caller sounded a bit hesitant to set the appointment for that time saying, “that is a very busy time and they may run late,” but I pressed him to give me the earliest possible time available. After rescheduling for that time, imagine my consternation a half hour later when I saw there was another appointment available online for 10:00am – 12:00pm! So I figured that I’d take that appointment, and let them know they could cancel the second appointment once they got here.
On Wednesday at 10:28am, I got a call about my two appointments that was causing some confusion for the dispatcher. I explained about my reasoning and they apologized for my confusion. The rep explained that the rep I spoke with yesterday had a better gauge for most efficient scheduling, and that is why they put me in that time slot. She asked if it was okay to go ahead and cancel that 10am appt. and keep the 12:30 appt. I agreed and told her to make sure the tech knew about the make and model of my refrigerator, all the things I had done before calling them, and maybe to bring a compressor with him. I wanted to make sure this was not going to turn into a service call where they prolonged the appointment to charge more money for the repair. She assured me that the rep would get all this information before he arrived at my house. Before hanging up, I revealed that I was doing a review on my blog to share with my followers in LA, OC, and San Diego. The caller thanked me and wished me a good day. Exactly 40 minutes later at 11:08am, the VP of Product Services and Marketing calls to see if everything is all right. He further explained about how they are still refining the scheduling to offer the ideal service experience, apologized for any confusion (or skepticism) I may have experienced, and thanked me for my interest in doing a review of Serviz.com.
Within an hour of my conversation with the VP, our service tech Tom arrived at our door in his clean blue Serviz shirt, and took off his shoes before coming inside. I must say I was surprised not to see a white service truck in the driveway, and then realized Serviz was like an Uber for home repair professionals. I appreciated that Tom spoke to me intelligently about all the things I had done before he started work on the refrigerator. As he went through the diagnosis, he patiently explained about what he was doing and how my worst fear for a new compressor was not the problem. In fact, the parts and labor he quoted for the repair turned out to cost a LOT less than I had expected. He price he quoted me wasn’t much over what I had paid for just those replacement parts I had ordered! You can imagine how happy I was to not only get this low price quote, but that he was done by 12:45pm! If you need something fixed, or if you are an experienced home repair professional for appliances, plumbing, heating, cooling, etc., I whole-heartedly recommend you go online or call Serviz.com 844.815.4541! Here is a for your repair 529QI1WG and let them know I sent you!
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